Terms & Conditions

1. Acceptance of Terms

By submitting any device, console, controller, or electronic equipment to CCRS Electronics for inspection, repair, or servicing, the customer agrees to these Terms & Conditions.

2. Quotations & Approval

• All quotations are valid for 7 days.
• No repairs will be carried out without customer approval.
• Additional faults discovered during the repair process may require a revised quotation and further approval.
• Diagnostic fees may apply if a repair is declined after inspection.

3. Repair Timeframes

• Repair times are estimates only and are not guaranteed.
• Delays may occur due to parts availability, supplier delays, or unforeseen technical issues.
• CCRS Electronics will keep customers informed of significant delays.

4. Data & Saved Information

• Customers are responsible for backing up all data before submitting devices.
• CCRS Electronics is not liable for any loss of saved games, user accounts, settings, downloads, or personal data during diagnostics or repairs.
• Software repairs, updates, and system reinstalls may result in data loss.

5. Warranty

• We offer a 3 to 6-month warranty on repairs and workmanship unless stated otherwise.
• The warranty period begins on the date the repair is completed.
• The warranty covers only the replaced components and repaired areas of the device.
• Warranty claims require proof of repair or invoice.
• Warranty repairs do not extend the original warranty period.

6. Warranty Exclusions

The warranty becomes void if:

• The device has been opened, modified, or repaired by another party after our repair.
• Physical damage occurs after collection.
• Liquid damage occurs after collection.
• Damage results from power surges, lightning strikes, load shedding-related electrical faults, misuse, neglect, or accidental damage.
• The fault is unrelated to the original repair.
• Tamper seals have been removed or damaged.

7. Unrepairable Devices

• Some devices may be deemed beyond economical repair.
• Devices that are unrepairable will be returned in their original condition where possible.
• CCRS Electronics cannot guarantee the functionality of devices already suffering from severe motherboard, liquid, or physical damage. A R550 fee will be charged.

8. Customer-Supplied Parts

• No warranty is provided on customer-supplied parts.
• Warranty will apply only to workmanship where applicable.
• CCRS Electronics is not responsible for defective or incompatible customer-supplied components.

9. Collection & Storage

• Repaired devices should be collected within 30 days of notification.
• Devices left uncollected for more than 90 days may incur storage fees.
• Devices left uncollected for more than 180 days may be disposed of or sold to recover costs, subject to reasonable attempts being made to contact the customer.

10. Payments

• Full payment is required before collection of repaired devices.
• Ownership of any installed parts remains with CCRS Electronics until full payment is received.

11. Limitation of Liability

• CCRS Electronics shall not be liable for indirect, incidental, or consequential losses arising from the use or failure of any repaired device.
• Liability is limited to the amount paid for the repair service.

12. Refurbished & Second-Hand Parts

• Where agreed with the customer, refurbished, donor, or pre-owned components may be used.
• Such parts will be disclosed where applicable and covered by the stated warranty period.